Reviews

More reviews, without the awkward ask.

One friendly text after every job, with the review link right in it. Every customer gets the same ask.

Book a free 30-min call See how it works
After every jobExample

Sound familiar?

Customers don't leave reviews unless someone asks.

  • Nobody remembers to ask.

    The crew finishes up, packs the truck, and the moment passes.

  • Reviews come in at random.

    A few a month, if that, while the company down the street keeps adding them.

  • Reviews sit unanswered.

    Nobody sees the new ones come in, so nobody replies.

Reply to every review

Every review gets an answer.

New reviews land in one inbox with the customer's record next to them, so you know who they are before you reply. A thank-you takes a minute. A three-star review gets a calm, specific answer, and a call if it needs one.

Homeowners read the replies as closely as the reviews. A business that answers every one, the good and the bad, looks like a business that answers the phone.

Reviews inbox Example
  • Rosa P. Mike explained everything and the water tastes great. Replied
  • Tom W. Showed up on time, clean install. Replied
  • Ann C. Good system, but the install day moved twice. Reply drafted
  • Dan K. Fast, friendly, fair. New

The flow

An ask after every job, then a person.

A text goes out an hour after the job is marked complete, while the customer still remembers the tech's name. If no review comes in after two days, the text doesn't nag; someone on your team gets a reminder to call and ask in person.

Workflow
  1. WhenJob marked complete
  2. ThenWait 1 hour
  3. ThenText with the review link
  4. If / elseReview left in 2 days?
  1. Yes ThenLands in your inbox
  2. ResultYou reply
  1. No ThenCall reminder for your team
  2. ResultAsked in person

Where reviews go next

Reviews don't just sit on Google.

In your ads

With the customer's permission, your best reviews become ad creative, which tends to beat any line we could write. How we run ads

On your website

Fresh reviews on your landing pages, next to the form, where a homeowner decides whether to call. Websites and forms

In your numbers

Review count and rating sit on your dashboard next to leads and booked jobs, so you can see the ask working week by week.

Past customers

Your best leads already bought once.

The same system that asks for reviews keeps past customers and quiet leads from being forgotten. We group them by how long ago they bought, then reach out with something worth answering: a maintenance visit, a seasonal check, or a fresh quote.

Under 1 yearMaintenance reminders and a referral ask
1+ yearA seasonal check or service visit
10+ yearsAn upgrade conversation, from a company they already trust

A ten-day push for leads that went quiet

Example

Any reply, booking or "not interested" ends it at once. Your days and wording are set on the call.

  1. TextDay 0
  2. EmailDay 1
  3. TextDay 2
  4. TextDay 4
  5. CallDay 6
  6. EmailDay 7
  7. TextDay 8
  8. TextDay 10

Maintenance reminders that sell the next visit

Example
  • FiltersOn each system's schedule, with a link to order
  • Parts with a set lifeTwo weeks before they're due
  • Annual serviceA visit offer, then a call task if there's no reply

What we set up.

  • Review request texts and emails

    Sent to every customer after the job, in your words.

  • One-tap Google and Facebook links

    The link is right in the message. No searching for your business.

  • A follow-up when they haven't replied

    A reminder for your team to call and ask in person, or one friendly text, your choice.

  • Reply to reviews from one inbox

    New reviews land in one place, so every one gets a reply.

  • Review count and rating on your dashboard

    See how many reviews came in and where your rating sits.

How it works

From finished job to new review.

About 10 days for most setups. Bigger custom builds take 4 to 8 weeks.

  1. Talk to Trent and Jared

    A free 30-minute call. We look at when your jobs wrap up and the best moment to ask.

  2. We build the request

    The text, the email, the links and the reminder, tested before a real customer gets one.

  3. You reply from one inbox

    New reviews show up in one place, and your dashboard tracks the count and rating.

What you get, and when

  1. Week 1Write the ask
    • The text and email in your words, with your review links
    • The moment it sends, tied to your job-complete step
    • The follow-up for customers who don't reply
  2. Week 2Turn it on
    • Tested on your own phones first
    • The review inbox set up for whoever replies
    • Past customers grouped by how long ago they bought
  3. Month 1 and afterKeep it working
    • Review count and rating on your dashboard
    • Maintenance and referral reminders on your schedule
    • A check-in on what customers are saying

Three ways to get reviews.

  • Who gets asked Asking when you remember: The customers you happen to see A review-only app: Whoever you upload Clutch City: Every customer, after every job
  • When Asking when you remember: Whenever it comes up A review-only app: When someone sends the batch Clutch City: An hour after the job is marked complete
  • If they forget Asking when you remember: Nothing A review-only app: More automated nagging Clutch City: A person on your team calls and asks
  • Replies Asking when you remember: If you notice the review A review-only app: In another login Clutch City: One inbox, next to the customer record
  • After the review Asking when you remember: Nothing A review-only app: Nothing Clutch City: Maintenance reminders, referral asks and past-customer outreach

What we've built

Built for real businesses, running today.

  • For a home services company

    A review ask after every job, then a person

    The problem
    Review asks depended on the tech remembering.
    What we built
    An hour after a job is marked complete, every customer gets a text with a direct link to the Google review page. Two days later, someone on the team gets a reminder to call and ask in person.
    What changed
    Every customer gets the same ask, and the follow-up call has a name and a date on it.

  • For a water treatment dealer

    Installed, then reviewed, then remembered

    The problem
    After the install, customers went quiet until a filter failed.
    What we built
    Moving a job to installed sends the review text and email. Then filter reminders go out on a schedule, and equipment with its own replacement schedule triggers a text and email two weeks before it is due, then a call task if there is no reply.
    What changed
    Repeat orders and service visits come from reminders, not from the customer remembering.
See 2 more examples

  • For a turf installer

    Past customers, grouped by how long ago they bought

    The problem
    Years of past customers sat in an old list nobody called.
    What we built
    Customers are grouped as under one year, one year or more, and ten years or more from their first invoice. A seasonal text went out slowly, one at a time, and replies were sorted into maintenance or new-project deals.
    What changed
    Even customers from installs more than a decade old heard from them again, and every reply opened a deal in the right pipeline.

  • For a water treatment dealer

    A ten-day push for leads that went quiet

    The problem
    Quoted leads that stopped answering were simply forgotten.
    What we built
    Moving a lead to a follow-up stage starts ten days of texts and emails with a call task in the middle. Any reply, booking or "not interested" ends it at once.
    What changed
    Old quotes get one organized last push instead of none, and nobody gets texted after they answer.

Want this running for your business?

30 minutes with Trent and Jared. We'll look at how leads reach you today and tell you honestly what we'd change.

Book a free 30-min call

Not ready? Join the next free webinar

Read the blog

Want this running for your business?

30 minutes with Trent and Jared. We'll look at how leads reach you today and tell you honestly what we'd change.

Book a free 30-min call

Not ready? Join the next free webinar

Questions

Questions owners ask

Does every customer get the same request?

Yes. Every customer gets the same friendly ask after the job, with the link right there. Asking only the customers you pick is against Google's review rules.

Which review sites does it cover?

Google and Facebook. The message has a one-tap link to each.

What if a customer doesn't reply?

After two days, someone on your team gets a reminder to call and ask in person, or the customer gets one friendly text if you prefer. After that, we leave them alone.

When's the best time to ask?

Soon. An hour after the job is marked complete works well for most trades: the tech's name is fresh and the customer is still looking at the work. For a big install we sometimes wait until the system has run for a day or two.

What if someone leaves a bad review?

You'll see it in the inbox right away. We help you reply calmly and specifically, then call the customer to fix what went wrong. We never hide or filter reviews; a fair answer to a bad review often does more for you than another five stars.

Is it against Google's rules to ask for reviews?

No. Asking every customer is fine. What Google forbids is asking only the happy ones, offering something in exchange, or steering customers who had a bad experience away from the review page. Our setup asks everyone the same way.

Can I reply to reviews from my account?

Yes. New reviews land in one inbox, and you can reply from there.