Terms & Conditions

Welcome to Clutch City ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and services, including CRM software, marketing automation, ad management, strategy consulting, and all related offerings provided through the Go High Level platform. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Services Provided

• CRM Software: Setup, configuration, and management of customer relationship management tools.
• Ad Management: Creation, optimization, and management of digital advertising campaigns.
• Marketing Automation: Implementation of automated workflows for client acquisition and customer engagement.
• Strategy Consulting: Custom growth plans, strategy sessions, and ongoing business development support.
• Performance Tracking: Tools and dashboards to monitor contacts, conversions, and ROI.
• Implementation Support: Full setup and management of marketing systems.
• Downloadable Resources: Free guides, templates, and checklists.
• Free Strategy Session: A 30-minute consultation to analyze your current marketing efforts.

The scope of services will be defined in your individual service agreement or proposal. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

User Responsibilities

• Provide accurate, current, and complete information as required for service delivery.
• Grant us access to necessary accounts and platforms (e.g., ad accounts, CRM systems) for the purpose of fulfilling our services.
• Cooperate in a timely manner, including providing approvals and feedback as needed.
• Use our services in compliance with all applicable laws, regulations, and platform policies (including but not limited to GDPR, CAN-SPAM, and FTC guidelines).
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

Payment Terms

• Fees: Service fees, setup fees, and any additional charges will be outlined in your service agreement or invoice.
• Billing: Payment is due according to the schedule specified in your agreement (e.g., monthly, quarterly, or project-based).
• Late Payments: Late payments may incur interest charges or result in suspension of services.
• Refunds: Refunds are only provided as specified in your service agreement. Generally, fees for services rendered are non-refundable.
• Taxes: You are responsible for any applicable taxes related to your use of our services.

Intellectual Property

• Agency Materials: All intellectual property, including but not limited to custom workflows, templates, strategies, and marketing materials created by Clutch City, remain our property unless otherwise agreed in writing.
• Client Data: You retain ownership of your data, contacts, and content provided to us. We may use aggregated, anonymized data for internal analytics and service improvement.
• Third-Party Tools: Use of third-party platforms (including Go High Level) is subject to their respective terms and conditions.

Confidentiality

Both parties agree to maintain the confidentiality of all non-public information obtained during the course of the engagement. Confidential information will not be disclosed to any third party without prior written consent, except as required by law.

Non-Solicitation & Non-Circumvention

You acknowledge that Clutch City's employees, contractors, and team members are a critical and valuable part of our business, and that we invest significant resources in recruiting, training, and developing them. In consideration of our services and any introductions we make, you agree that during the term of your engagement and for a period of twenty-four (24) months following its termination, you will not, directly or indirectly, on your own behalf or on behalf of any affiliated person, entity, or related business:

• Solicit, recruit, hire, engage, or contract with any Clutch City employee, contractor, subcontractor, or team member who performed or supported services for you — whether for employment, contract work, or any project outside the scope of your agreement with us;
• Circumvent, bypass, or attempt to deal directly with any such personnel, vendor, or supplier in order to obtain services of the type Clutch City provides, or to avoid fees payable to Clutch City;
• Induce or encourage any Clutch City employee, contractor, or team member to reduce or terminate their relationship with us.

This section applies to any personnel we introduce to you or whom you become aware of through your engagement with us, and extends to your affiliates, owners, and any separate businesses you operate or control. It does not restrict you from engaging an individual who independently responds to a general public job advertisement not specifically targeted at our personnel.

Performance Disclaimers

• No Guaranteed Results: While we strive to deliver measurable improvements, we do not guarantee specific results (e.g., ROI, client volume, or sales increases). Results may vary based on market conditions, competition, client cooperation, and other external factors.
• Past Performance: Any case studies or examples provided are for illustrative purposes only and do not guarantee similar outcomes.
• Third-Party Platforms: We are not responsible for changes, downtime, or policy updates on third-party platforms (e.g., Google Ads, Facebook) that may impact campaign performance.
• Client Responsibilities: The effectiveness of our services depends on your timely cooperation and the accuracy of information provided.

Compliance with Laws

• We comply with all applicable laws and regulations, including GDPR, FTC guidelines, and CAN-SPAM.
• You are responsible for ensuring your business practices and content comply with relevant laws and regulations.
• If you collect or process personal data through our services, you must have all necessary consents and comply with data protection laws.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By agreeing to these Terms, you also agree to our Privacy Policy.

Limitation of Liability

• To the fullest extent permitted by law, Clutch City and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
  • Your use or inability to use our services;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein;
  • Any interruption or cessation of transmission to or from our services;
  • Any bugs, viruses, trojan horses, or the like that may be transmitted through our services by any third party.
• Our total liability for any claim arising out of or relating to these Terms or our services will not exceed the amount paid by you for the services in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Clutch City and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of a third party.

Termination

• Either party may terminate the agreement with written notice if the other party breaches any material term and fails to cure such breach within fourteen (14) days of notice.
• Upon termination, you remain responsible for any outstanding payments for services rendered up to the date of termination.
• We reserve the right to suspend or terminate your access to our services at any time for violation of these Terms or applicable laws.

Dispute Resolution

• In the event of any dispute arising out of or relating to these Terms or our services, both parties agree to first attempt to resolve the dispute through good faith negotiations.
• If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in the jurisdiction of our principal place of business, unless otherwise agreed in writing.
• These Terms are governed by the laws of the state or country in which Clutch City is registered, without regard to its conflict of law provisions.

Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. We will notify you of significant changes, but it is your responsibility to review these Terms periodically. Continued use of our services after changes constitutes acceptance of the new Terms.

Third-Party Tools & Integrations

Our services may integrate with third-party tools and platforms, including Go High Level. We are not responsible for the performance, security, or compliance of these third-party services. Your use of such tools is subject to their respective terms and privacy policies.

Miscellaneous

• Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, or internet outages.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Clutch City regarding your use of our services.

SMS Program Description

Opt-Out Instructions

Message & Data Rate Disclosure

Message and data rates may apply for all SMS messages sent to and from Clutch City. Message frequency may vary — up to 4 messages per month. Contact your wireless provider for details about your plan.

Age Restriction

Our services and SMS program are intended for individuals 18 years of age or older. By opting in to our SMS communications, you confirm that you are at least 18 years old.

Contact Information

If you have any questions about these Terms, please contact us at:

Carrier Liability Disclaimer